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This product works great and was no problem to install it took me about five min.
I use this in my office which is located on the 6th floor and in between two other taller buildings. Item works well. I had to work to find an area that picked up signal, but once I located it I haven't lost the signal.
A friend and a family member wanted to pay for my subscription. Before I called Sirius back to redeem them, I checked my checking account. That was what they did.On December 30th I went to redeem them. I was disconnected by the first two associates, the third was yawning into the phone, and finally the fourth try I got someone who could help. I finally spoke with a supervisor who agreed to refund the fees and subscription price. His credit card was double charged, and at the beginning of January when my plan renews, I was also charged. Luckily I document everyone I speak to.
The hardware and product they give you daily is phenomenal.That being said, dealing with the company itself, specifically over the phone, is an absolute nightmare. You will not want to return to regular radio again after a couple days of Sirius. Problem is they are only good towards Sirius hardware and cannot be used for subscriptions. Problem this time, I had just paid a bunch of bills out of my checking and it overdrafted my account. Both were told by Sirius operators that the easiest way was to purchase Egift Certificates, which are sent directly to the recipients email with a code to redeem them. He assured me it wouldn't be, and transferred me to customer care.At customer care, I spoke with an associate who assured me my account would be frozen, it would go into invoice billing, and I simply had to just wait for the Gift Cards to arrive in the mail. A family member called Sirius, provided a credit card, and paid for the year.
Harsh, but it is what it is.Three of my four years with Sirius, I have been lucky enough where I've had family/friends want to pay for my yearly subscription as a Birthday/Christmas present. Good luck if you have to deal with them. Obviously b/c of past issues. To top it all off, I still never got an apology from Sirius. This might actually be my last year with them because of this. I had a bad feeling but decided to go that route.
The first time a family member called Sirius, paid for the year with his credit card, and we thought it was set. I stated that my account was set to renew in a few days and this would be a problem. I'd say the average I.Q. They both contacted Sirius and asked if there were Gift Cards or Certificates that could be used towards the subscription. Sirius even refused initially to refund the overdraft fees from the bank. It is nothing but a hassle that probably will cost you days of problems. They admitted fault initially, but then began to change their stance and stated that I never had the Sirius account frozen. A week later the Gift Cards arrived.
is around 25. The associate told me I could use the Egift credits and buy Gift Cards from the Sirius shop and have them sent to me. So to put it simply, don't ask for your subscription to be paid for as a gift, and avoid dealing with Sirius directly. As far as the radio and the daily service, it is absolutely awesome. To rub extra salt in the wounds, it will take 7-10 days, my checking account is now frozen, and I have no way to use it right now. The utter incompetence of most of the customer service people is staggering. We both called Sirius and the issue was not resolved for more than a week.The second issue was a similar issue.
I called Sirius to take issue. I was furious and called Sirius once again. Not happy again, we had to haggle over the phone for a few days to get it rectified.This brings me to this year. I'm now in my 4th year with Sirius. Once again, a few days into January $150+ was withdrawn from my checking account (renewal price). Sure enough once again Sirius charged me already for the yearly renewal.
So far no interruptions or problems. The Sirius home kit works very well, one just needs to be sure the receiver has a clear singnal to the east (atleast if you live in the west). Would recommend to anyone.
I have returned this worthless junk and we will do without Sirius in the house. The wires and antenna are fine (which I know because I used them to hook my car dock up to my indoor stereo system) but the dock is dead. Don't buy this product, it's junk. The dock simply doesn't work. After many frustrating hours trying to make this system work, we gave up.
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